Delivery & Returns
Subject to stock availability and receipt of payment, requests will be processed within 5 working days and handed over to the post office or courier company for delivery. Should the product be unavailable or discontinued for any reason, the user will be notified and compensated according to a personal arrangement.
Courier service is for major centers within South Africa according to the best affordable rate, otherwise standard postal services will be used. Options will be available as per the postage and courier table on the Website. Special arrangements can be made on enquiry. For smaller towns, remote areas and for overseas Aromatic Apothecary® will deliver via Postal Services.
Aromatic Apothecary® will supply all products in good order and will do its best to ensure delivery in the same good order. If for any reason the products arrive damaged, immediate notification needs to be made and compensation will be auctioned accordingly. Cancelled orders on the Website facility will be refunded after deduction of a 10% charge for administration costs. Aromatic Apothecary® reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. In this instance Aromatic Apothecary® will grant a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the Aromatic Apothecary® Website facility, should be directed to the Manager, P O Box 51100, Waterfront, 8002 or firstname.lastname@example.org
RETURNS / REFUND POLICY
If on receiving your order you are not satisfied with your purchase, let us know within 7 days to discuss replacement or return. Since we are dealing mainly with health products due consideration will only be given to unused sealed products. However, if you have used a product and found it to be damaged or faulty we will attend to the problem and either replace, refund or repair the item, depending on the circumstances.
All returns or refunds may, at the discretion of Aromatic Apothecary®, attract a charge of 10% administration fee, should the returns process incur significant administration costs.
The offering on this Website is available to consumers in all countries, however each individual country may impose their own importation restrictions which are beyond our control.
Orders within South Africa
- Orders will be sent via a door-to-door courier at R45.00 to major cities and towns that are serviced by our courier company.
- Orders to outlying areas will be posted to your nearest post office
- Orders over R200 will not be charged any courier /postage fee
- Orders under R200 will automatically be charged R45.00
- Orders may be collected from our Observatory office or Gateway kiosks(in Durban) by arrangement at no charge.
- All orders will be sent via small parcel postage service at a subsidized fee of ZAR150.00